Customer Service Representative - Gbagada

Requirements:
Ensuring the team (field supervisor, truck driver, packers, loaders) in the supply chain are working effectively and efficiently to ensure smooth operations.
You will monitor the recruitment, and organizing of movers, janitors and contractors as well as monitor the entire moving and cleaning process.
You are also to ensure fast and safe transportation of client-s properties in the most cost- Effective way. The goal is to manage the entire cycle so as to enhance business development and ensure sustainability and customer satisfaction.
You will supervise cleaners during the cleaning process and periodically visit janitors at their respective locations.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Negotiate with, recruit and organize contractors (Truck hires, Electricians, Plumbers etc) as may be required.
Organize and properly Orientate the team for every job.
Responsible for managing the execution, direction, and coordination of relocation.
Planning moves, managing budgets, organizing schedules, and ensuring that properties are safe and properly loaded and offloaded.
Making reports, processing documents, logs and other records that display departmental performance.
Develop a process to track and record value delivered to the customer, Identify and seize profitable business opportunities, and Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
Use of IT systems to manage client base;
Liaising and negotiating with customers and partners;
Resolve problems concerning transportation, logistics systems, or customer issues.
Continually try to improve and develop business performance within the constraints of proximity, fuel costs, costs of materials, and rising environmental pressures.

Responsibilities:
A logical and systematic approach to work;
Good time management ability;
Ability to solve problems and make decisions, as well as think laterally and offer creative solutions;
Commercial awareness and numeracy skills;
Ability to work in a high- Demand and fast- Aced environment.
Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
Excellent communication skills, both oral and written;
Negotiation and analytical skills.
Applicants must be able to drive and possess a valid driver-s license
Ability to stay calm when customers are stressed or upset.
Must be available to work occasionally at nights, holidays and weekends
Familiarity with all of the goods and services offered by the company.

JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Minimum required education: Secundario Graduado
Gender: Indistinct