Customer Service Representative - Abuja,Lagos

Requirements:
Experience communicating with upwards of 50+ customers per day online (email, social media, chat and on the phone)
Has a personal computer and a Good smartphone
Must be able to hit set targets and deliver under pressure: Delivering your task even under pressure without frowning, getting angry unnecessarily or passing
You can work virtually from home without distraction
You're personally self-driven, self motivated and creative
You're disciplined and honest
Excellent interpersonal and communication skills (verbal and written)
Focus on root issues, and fix them, instead of embracing band- Aid solutions.
Integrity, self-awareness and adaptability
You have a good grasp of how to use Google Drive, Email, Microsoft Office Suite (Words, Excel & PowerPoint), Zoom/Skype & Facebook
You can speak English fluently
Your written English is solid
One-To-Many mentality, not just one-To-One.
At least 1 year of Customer Care Support & Social Media Management at a company that has an online or offline presence.
Experience in an online business environment while dealing with prospects, leads and clients.
Typing 50 - 80+ words per minute.
Responsibilities:
Monitoring and Managing Email Account for getting orders
Managing & Responding to customer comments on our online accounts (Facebook And Instagram, Email)
Attending to customer calls/WA Messages and Email
Create a welcoming and engaging first experience for new customers by leading order confirmation message/call
Sending Text Message to all customers who order (Daily)
Calling The customers and confirming their Order
Following up on every customer till the point of delivery or rejection (active & inactive) and document their progress
Copy & paste customer Orders & details from Our Automated CRM System for the delivery men (Online)
Notifying customers of their order status, the delivery man once the product gets to their region or still on the way (Message & Text)
Data entry: Updating Customer Order Dashboard
Data entry: Updating Product Inventory
Timely Remittance
Monthly Report of each staff (Amount Spent, Customer- Complains, Meeting Minute, Innovation, Financial Report)


JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: NGN 30,000.00 - 50,000.00 Monthly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct