Customer Service Representative | Junior - Port Harcourt

Company: Melpiz Global
Applicants: Applications: 35 | Visits: 460
Your Application: You have not applied yet. Apply or Refer for rewards
Recruiter Statistics: CVs seen: 0, Deleted: 0, Unread: 35
Location: Port Harcourt, Nigeria
Employer Email: *********@*******.com (View email)
WhatsApp:  Send WhatsApp
Share:
JOB DESCRIPTION
Requirements:
We are looking for a customer- Oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers? shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem- Olving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Benefits:
Medical coverage, Flexible work schedule, Personal development, insurance etc



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: NGN 60,000.00 - 120,000.00 Monthly
Positions available: 10


JOB REQUIREMENTS
Minimal experience: No experience
Languages: English Basic
Minimum required education: Secundario Graduado
Age: From 18 to 50 years
Gender: Indistinct



Are you suitable for this job?

  • Find out your score for this position and tailor your profile to secure this job.

  • ?/100
  • Consult
  • On the way! Our Artificial Intelligence engine has started analyzing your resume. This may take a few minutes. We will send you an email when the results are ready.
  • How does it work?

Jobs you may be interested in




    Shouldn't this job vacancy be here? Report it