Customer Representative - Ikeja

Company: Career Wise
Applicants: Applications: 27 | Visits: 161
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Recruiter Statistics: CVs seen: 3, Deleted: 0, Unread: 24
Location: Ikeja, Nigeria
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
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JOB DESCRIPTION
Requirements:
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over- Achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi- Task, prioritize, and manage time effectively.
- High school diploma.
Responsibilities:
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Benefits:
Health insurance.
Incentives.
Travels etc.



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: NGN 100,000.00 Monthly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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