Customer Care Representative - Lagos

Company: Top Climax Consultancy
Other Job Openings at the Company: The company has other active jobs (5)
Applicants: Applications: 54 | Visits: 109
Your Application: You have not applied yet
Recruiter Statistics: CVs seen: 22, Deleted: 0, Unread: 32
Location: Lagos, Nigeria
Employer Email:
JOB DESCRIPTION
Requirements:
There is no specific educational qualification required, we are mostly concern about who has the skills to do the job. Hence, candidates can apply irrespective of their academic qualifications, provided they meet the previous requirements and have the require skill to write and speak good English.
Responsibilities:
Open and maintain customer accounts by recording account information.

* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* financial accounts by processing customer adjustments.

* Recommend potential products or services to management by collecting customer information and analyzing customer needs.

* Prepare product or service reports by collecting and analyzing customer information.

* Contribute to
team effort by accomplishing related results as needed.

* Manage large amounts of incoming calls.

* Generate sales leads.

* Identify and assess customers' needs to achieve satisfaction.

* .Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools.

* Meet personal/team sales targets and call handling quotas.

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 8


JOB REQUIREMENTS
Minimal experience: No experience
Gender: Indistinct



Jobs you may be interested in






    Tips You May Be Interested In