Customer Care Representative (Ref. No: ADM/CCR/09/23) - Lagos

Requirements:
Educational Qualifications
The candidate should have minimum of an ordinary diploma (OND) in management studies, Marketing or a related field with two (2) years relevant experience.
Competencies Expected
- Evidence of significant customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi- Task, prioritize, and manage time effectively.
- Understand the values of good communication skills.
- Proven problem- Olving skills. Good interpersonal skills.
- Candidate must be patient, empathetic and good at having passionate communication.
Responsibilities:
Job Responsibilities
We are looking for a customer care representative that will:
- Serve as customers? primary point of contact.
- Act as a liaison between the company and its customers.
- Manage incoming calls and customers inquiries, while generating sales leads that develop into new customers.
- Identify and assess customers needs to achieve companys satisfaction.
- Handle emerging problems that customers might encounter with accuracy and efficiency, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage records of customers interactions.
- Perform any other job- Related duties as may be assigned by the supervisor.



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: NGN 70,000.00 - 80,000.00 Monthly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct